To send an Email campaign or publish a Landing Page, first, you have to set up their corresponding subdomains on your hosting server. After running the setup, you have to check whether or not the subdomains are working.
CNAME records propagation
Before validating a subdomain in RD Station Marketing, CNAME records must have already been propagated. To make sure they have already been propagated, you can use a tool called What's My DNS.
To check the records, enter the subdomain, select CNAME record, click the gear icon and fill in the field Expected value with the record value. This procedure will verify the propagation of the inserted value in a number of DNS servers. See example:
If everything is green (as shown in the image above), that means the records have propagated. In this case, you can now validate your subdomain in RD Station Marketing and send email campaigns and publish your Landing Pages.
How can I identify problems with the subdomain setup?
● Landing Pages
You can tell there is a problem with Landing Page setup if the access link contains rds.land.
For example: Suppose your Landing Page address is materiais.meudominio.com.br/meu-ebook, but, when you access it, the link displayed is meudominio.rds.land/meu-ebook.
As for emails, there are a few signs that indicate problems with subdomain setup, such as campaigns that send broken links or failure to receive email statistics.
What should I do when subdomains do not validate or if I have setup problems?
When you check the subdomain records and they are not green or when you identify one of the problems listed above, there are two possibilities that should be checked:
1. The records have not been set up properly in your hosting server
The servers use different nomenclature to identify the records. To make setup easier, we try to use the most generic nomenclature possible in the table that shows white label records. However, it is important to pay close attention to the nomenclature when setting up records in your server.
For example, RD Station Marketing anticipates the CNAME record type email.seudominio.com.br to have the value 123456.exemplo.com configured. If RD Station Marketing cannot find this exact value, the setup will not be validated. This is true for all subdomain records.
In addition, some servers automatically insert quotation marks at the end of the records that have already been set up. If that is the case, remove the quotation marks. Otherwise, RD Station Marketing will not validate the domain.
2. The records have been set up successfully, however, they are still in propagation or propagation is oscillating
Usually, propagation takes from 24 to 48 hours. If it takes longer, please contact your hosting server or your company's technical team to investigate what happened.