For the Downgrade, Upsell and Downsell plans it is necessary to request the change formally through our Support. Upgrade Plan changes automatically.
There are 4 types of plans for RD Station Marketing:
When the lead base in RD Station Marketing exceeds the maximum size initially contracted. Upgrades occur automatically. Read more here.
When the lead base contracted is reduced and RD Station Marketing allows a lower maximum number of leads. Downgrades only occur upon customer request. Read more here.
When a service upgrade is purchased. For example, when changing from the Basic Plan to the Pro Plan. An upsell only occurs upon customer request. It is not automatic. Read more here.
When a service reduction takes place. For example, when changing from the Pro Plan to the Basic Plan. A downsell only occurs upon customer request. It is not automatic. Read more here.